Last Updated: August 6, 2026
These Terms of Service ("Terms") govern your access to and use of the website located at plugnplayva.com (the "Site") and any services, products, or programs offered by CMH BNB LLC, a Florida limited liability company doing business as Plug N Play VA ("Plug N Play VA," "Company," "we," "us," or "our").
By accessing the Site, submitting an application, completing a purchase, or otherwise using our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Site or purchase our services.
1. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use our services. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.
Our services are intended for business use. They are not offered for personal, family, or household purposes.
2. Description of Services
Plug N Play VA is a virtual assistant recruitment and placement service. We source, screen, interview, train, and place remote virtual assistants ("VAs") based primarily in the Philippines with client businesses, and provide ongoing account management and support for the duration of the engagement.
Our services may include:
Intake and role scoping to define your VA requirements
Candidate sourcing, screening, and skills assessment
Presentation of qualified candidates for your review and selection
Onboarding and initial training of the placed VA
Ongoing account management, performance monitoring, and replacement support
Payroll administration and payment processing for the placed VA
We are a placement and management service, not an employer of record for you. VAs placed through Plug N Play VA are independent contractors engaged by Plug N Play VA and are not your employees. You are responsible for directing the day-to-day work of any VA placed with you, and for ensuring that the work you assign complies with all applicable laws.
3. Onboarding and Delivery
After purchase, we will begin the intake and sourcing process and will present qualified candidates for your review as promptly as reasonably practicable. Sourcing timelines vary based on role complexity, the specialization required, and candidate availability. You acknowledge that placement is not instantaneous and that any timeline we communicate is a good-faith estimate rather than a guarantee.
You are responsible for participating in the intake process, reviewing candidates in a timely manner, and providing feedback. Delays caused by your failure to respond may extend the delivery timeline.
4. Fees, Billing, and Recurring Charges
4.1 Pricing
Current pricing for our services is displayed at the point of purchase. All amounts are stated and charged in United States Dollars (USD) unless otherwise specified.
4.2 Recurring Billing and Auto-Renewal
Unless otherwise stated at checkout, our services are billed on a recurring subscription basis. By purchasing, you authorize us and our payment processor to charge your payment method on a recurring basis at the stated interval until you cancel. Your subscription automatically renews at the end of each billing period at the then-current rate.
4.3 Monthly Hour Allocation and Overages
Standard placements include up to 160 hours of VA work per calendar month. Hours worked in excess of this allocation are billed separately at our then-current overage rate, which will be disclosed to you in writing before any overage is incurred. Overage hours must be requested and approved in advance. Unused hours do not roll over to subsequent months and are not refundable or redeemable for cash.
4.4 Payment Processing
Payments are processed by third-party payment processors. You agree to provide accurate, current, and complete billing information, and to promptly update it as needed. If a payment fails, we may suspend services until payment is successfully collected.
4.5 Failed Payments
If your payment method is declined, we may retry the charge. Accounts that remain past due may be suspended or terminated, and any VA assigned to you may be reassigned.
4.6 Taxes
You are responsible for all applicable taxes, duties, and governmental assessments associated with your purchase, other than taxes based on our net income.
5. Cancellation
You may cancel your subscription at any time by providing written notice to [email protected] in advance of your next billing date. Cancellation takes effect at the end of your current billing period. You will retain access to your placed VA through the end of the paid period. No partial-period or prorated refunds are issued for cancellation mid-cycle.
Cancellation requests received shortly before a renewal date may not take effect until the end of the following billing period if we are unable to process them before the charge posts.
6. Refund Policy
Please read this section carefully.
If we are unable to place a qualified VA with you, you are entitled to a full refund of amounts paid for that placement. To qualify, you must have completed the intake process, reviewed the candidates presented, and participated in good faith in the selection process. If, after this process, no suitable VA is placed, contact us at [email protected] to request a refund.
Once a VA has been placed and you have accepted that placement, all sales are final and no refunds will be issued. This includes, without limitation, situations where:
You change your mind, your business needs change, or you no longer require a VA
You fail to use or assign work to your VA
You are dissatisfied with results, output volume, or business outcomes
You cancel mid-billing-cycle
Replacement instead of refund. If a placed VA is not performing to standard, notify us in writing at [email protected]. We will work with you to correct performance issues and, where warranted, source a replacement VA at no additional placement cost. Replacement is your exclusive remedy for performance concerns after placement has been accepted.
Approved refunds are issued to the original payment method and typically post within 5–10 business days, depending on your financial institution.
7. Chargebacks and Payment Disputes
If you have a billing concern, contact us first at [email protected]. We will make a good-faith effort to resolve it promptly.
Initiating a chargeback or payment dispute without first contacting us is a breach of these Terms. In the event of a chargeback, we reserve the right to immediately suspend or terminate your services, remove any VA assigned to you, submit documentation of your purchase and service delivery to the card network, and pursue recovery of the disputed amount plus any associated fees and reasonable costs of collection.
8. Your Responsibilities
You agree to:
Provide accurate information during intake and onboarding
Assign work that is lawful, ethical, and within the scope of the VA's role
Provide reasonable direction, tools, and access necessary for the VA to perform
Treat the VA professionally and refrain from harassment, discrimination, or abusive conduct
Comply with all applicable laws in your use of the VA's services
Not require the VA to work in excess of the agreed hours without prior approval
Maintain the security of any credentials or systems you share
You may not use our services or any placed VA for any unlawful, fraudulent, or deceptive purpose, including but not limited to spam, unauthorized data scraping, harassment, adult content, illegal gambling, or any activity that violates the rights of others. We may terminate services immediately and without refund for violations of this section.
9. Non-Solicitation and Direct Engagement
During the term of your engagement with us and for twelve (12) months following its termination, you agree not to directly or indirectly solicit, hire, engage, or contract with any VA placed with you by Plug N Play VA, or any other Plug N Play VA personnel, outside of our platform.
If you wish to engage a placed VA directly, you may do so by paying our then-current conversion fee, which compensates us for our recruitment, screening, training, and placement investment. Contact [email protected] for a quote.
You acknowledge that this restriction is reasonable in scope and duration and is necessary to protect our legitimate business interests.
10. Confidentiality and Data
Each party may receive confidential information from the other. Both parties agree to protect such information and use it only for purposes of the engagement.
We will require VAs placed with you to maintain the confidentiality of your business information. However, you are solely responsible for the credentials, systems, and data you choose to share with a VA, and for implementing appropriate access controls, permissions, and security practices. We strongly recommend using password managers, role-based access, and two-factor authentication, and revoking access promptly upon termination.
Our collection and use of personal information is described in our Privacy Policy, available on the Site, which is incorporated into these Terms by reference.
11. Intellectual Property
Your content. You retain all rights to the materials, data, and content you provide. Work product created by a VA in the course of performing services for you is your property upon full payment of all amounts due, and we assign to you any rights we may hold in such work product.
Our content. The Site, our training materials, systems, processes, documentation, and branding are our property and are protected by intellectual property laws. You may not copy, reproduce, distribute, resell, or create derivative works from our materials without our prior written consent.
12. No Guarantee of Results
Plug N Play VA provides staffing and placement services. We do not guarantee any particular business outcome, revenue increase, cost saving, or level of performance. Any examples, testimonials, case studies, or results referenced on the Site are illustrative only and do not constitute a promise or guarantee of similar results. Your results depend on factors outside our control, including your business model, market conditions, management, and effort.
13. Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or secure.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CMH BNB LLC, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
We are not liable for the acts, omissions, errors, negligence, or misconduct of any VA placed with you, including any loss, misuse, or disclosure of your data or credentials by a VA.
Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.
15. Indemnification
You agree to indemnify, defend, and hold harmless CMH BNB LLC and its owners, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Site or services; (b) the work you assign to any VA; (c) your breach of these Terms; (d) your violation of any law or third-party right; or (e) any dispute between you and a VA.
16. Suspension and Termination
We may suspend or terminate your access to the services at any time, with or without notice, if you breach these Terms, fail to pay amounts due, engage in abusive or unlawful conduct, or if we reasonably believe continued service poses a risk to us, our personnel, or third parties.
Upon termination, your right to use the services ends immediately, any VA assigned to you will be reassigned, and you remain responsible for all amounts accrued prior to termination. Sections 6, 7, 9, 10, 11, 12, 13, 14, 15, 17, and 18 survive termination.
17. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
17.1 Informal Resolution
Before initiating arbitration, you agree to first contact us at [email protected] and attempt in good faith to resolve the dispute informally for a period of at least thirty (30) days.
17.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the services that is not resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted before a single arbitrator in Duval County, Florida, or by videoconference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.
17.3 Class Action Waiver
YOU AND PLUG N PLAY VA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
17.4 Exceptions
Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to enforce Section 9 (Non-Solicitation).
17.5 Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles.
18. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy and any signed client service agreement, constitute the entire agreement between you and us. If you have executed a separate written client service agreement with us, that agreement controls in the event of any conflict with these Terms.
Changes to Terms. We may modify these Terms at any time by posting the revised version on the Site with an updated "Last Updated" date. Material changes will be communicated by email or through the Site. Your continued use of the services after changes take effect constitutes acceptance.
Changes to Services and Pricing. We may modify our services or pricing at any time. Pricing changes to existing subscriptions will be communicated at least thirty (30) days in advance and take effect at your next renewal.
Severability. If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force.
No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, internet or utility outages, government action, labor disputes, epidemics, or acts of war.
Independent Contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.
Electronic Communications. You consent to receive communications from us electronically, and agree that electronic communications satisfy any legal requirement that communications be in writing.
19. Contact Information
Questions about these Terms or our services should be directed to:
CMH BNB LLC d/b/a Plug N Play VA 2903 W New Haven Ave, #1077 West Melbourne, FL 32904 United States
Email: [email protected] Phone: +1 (385) 213-4484 Website: https://hire.plugnplayva.com/home